Connecting the Dots Around The World in South Africa

Connecting The Dots Around The World In South Africa .

Welcome to the Cosmic Cow Pie Blogtalkradio series connecting the dots around the world.  Thursday, April 19, 2012 9:00 a.m. MDT we will have international guest,  Johan Horak from South Africa. Learn how Johan is connecting daily with people fromJohan Rose Connecting the Dots Around The World in South Africa around the globe on Google+.  Set a reminder here to join us online, ask questions in the chat room, call in during the show 347-994-1903 or post anything you would like discussed in the comments for discussion on Thursdays, live show.

Johan has a wonderful story with his family evolving from visions of being a CEO in the metal industry to owning one of the top producing second hand stores in South Africa and now helping people build relationships and enrich lives through social media.

Johan published a post on google+ that went "cosmic" with over 168 comments on "14 ways to Learn How to Helpfully Ride The Coattails of Google+ influencers"  We will be discussing his strategy and how it worked out. My initial contact with Johan came from a Pinterest conversation on Google+ where we were talking with Guy Kawasaki of former Apple fame currently "What The Plus" e-book , Enchantment and Alltop notoriety, about the status of Pinteresst in the social media hierarchy. Conversations on Google+ have now turned global and we are connecting the social media dots on blogtalkradio. 

Johan will share the trials and practice it has taken to be able to communicate with anyone around the world on Google+  This is what he says about the platform "Never in my life have I come across such an resistant free platform. I am able to communicate with the most influential to the latest newbie…..

This is a social media principle I ascribe to: Before you sell you need to create cultivation pools where you can nature long term trusting relationships…..The focus for me was not on return on investment anymore. Input vs output bull. I became like an artist. I did what I love first. At all cost before I chase anything. Now the fun started….

I am challenged by new methods. How do I use these tools to brand businesses and individuals. I tend see communication opportunities in a strategy and branding way. This means that I easily identify new technology that solves these problems. Internal and external. It's natural for me to package various communications solution in a user friendly way."

This interview starts our series with people from around the world where we can discuss the countries and cities we visited on our journey around the world.  Talking with local people puts a new perspective on the things we saw and experienced.  Johan has cleared up many of my questions in our e-mail and skype conversations getting to know one another as global connectors. 

Johan and his family live in Simonstown which is about 45 minutes outside Cape Town, South Africa. Some may not know much about Cape Town or South Africa.  Cricket, famous golfers, Camps Beach, Nelson Mandela, Apartheid are a few things you might think about when someone says, South Africa.  There is so much more like world class shopping, diving with the sharks, safaris with the big five and elephant rides on the reserve are things that make this destination a place you want to put on your radar or even your bucket list.  Johan's wife Elmarie and daughter Nandi are very busy managing their vacation rental business, Cape Holiday Home Rentals with over 300 beautiful properties and might be able to help you make a dream come true.  Check out some of the beautiful homes for rent in the Cape Town, South Africa area on Pinterest .

Connect with Johan Horvak on your global journey in social media.

Linkedin

Twitter @johanhorak

Google+

Youtube

skype: lumeza

email

Cape Town Holiday Home Rental

Cape Town Holiday Rentals  Google+ page

Pinterest

Mobile
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office
027217864028

Johan Table mountain  Connecting the Dots Around The World in South Africa

Having experienced South Africa on our recent voyage around the world,  I want to encourage you to check out the photos and think about making a trip to this extraordinary place.  There is so much history and there still continues to be history in the making.  You will want to see Table mountain become covered with clouds that looks like a table cloth, and the harbor at night.  Have a "sundowners" party in the bush with your tracker and hear the roar of the big cats as they settle down at night. 

 

 

Hope to see you on line in the chat room or call in live 347-994-1903 to ask questions of Johan Horak as we discover how to connect globally on Blogtalkradio Thursday, April 19, 2012 9:00 a.m. MDT

 

You now have a global connection with Johan Horak and his family so what are you waiting for?  Connect with Johan all over cyberspace…. circle him in Google+, follow him on twitter and Pinterest and connect on linkedin.

The weather is beautiful, the sea breeze is blowing and South Africa could be the place you have been waiting to visit and just didn't know it! 

Take a world class trip to Cape Town, South Africa and who knows you could have your own "Global meet up" with new friends you can cultivate using social media. 

We ARE having a Global "meet up" in London, October 5, 2012 and maybe a photo walk with photographers from around the world so stay tuned for more details and post a comment if you are interested in connecting with us. 

It's fun connecting the dots in the Cosmic Cow Pie! 

Become a Global connector and listen to Johan Horak Thursday about how he does it on Google+!

 

Pin It

Pinterest and Safe Pinning!

Pinterest is one of the fastest growing social media sites to date.  It is like an electronic bulletin board where you can pin things that interest you, engage in comments on things that you like and drive viewers to your website with photos and links that you pin.  It's fun, it's fast and addicting!

An exciting place to share photos, links and great ideas!  I can say, I am addicted to the photos at Pinterest!  The color is amazing and then being able to click the photo to read more about it with the back link makes it an incredible learning tool!  I am learning about gardening, cooking, travel, helpful household hints, crafts, home improvement and on and on.  There is no limit to what people can pin and share online with Pinterest.

Just know 12 step programs are available for everything and after you try Pinterest you might need one!

Remember….. there is "Danger Will Robinson" to pin without thinking!

Before you run off and start pinning there is a word to the wise……Don't pin without protection!  "Safe pinning" has to be part of your participation best practice when engaging on Pinterest there could be severe legal problems with copyright violations if you are pinning without protection! Take the times to READ the Terms of Service which are changing April 6, 2012 for the better.

Learning yet another social media platform is almost too much for anyone in business today.  It seems like we just get comfortable with how things run on facebook, twitter or Google+ and they change the format along the rules so it's like a never ending journey of new information. I am sorry to say this is the norm and in the 21st century as the Cosmic Shift Happens this is just the way things are going to run, constant change. 

We are living in a beta test world and the destination is yet to be determine so strap in, learn the rules, buckle up and hang on. 

Take a little time to read this post on how 11 huge brands are using Pinterest.  I uncovered a story about Kate Spade and her team pinning a Martha Stewart  St. Patrick's Day straw and neglecting to give her credit or link back to her blog post.  Now this is the SERIOUS copyright issue that you have to be aware of.  It might be gone by the time I publish this post but it was there before St. Patricks Day through March 29th and you can see the screen shots below. Try this link to see for yourself. Martha Stewart's team telling Kate Spade's team to link to the Martha Stewart blog post. Even a reader commented on the mistake. 254 Kate Spade followers repinned the Martha Stewart Straws and there was no back link to Martha Stewart.  This is not good!

ar133160716921995 Pinterest and Safe Pinning!

This is the first in a series of posts on Pinterest, both the good and the bad.

In the blogosphere there are many types of bloggers with individual styles who have similar messages however, their information is presented in a different way.  Pinterest has taken on a love/hate position with many involved in social media so this post is to share the WARNINGS and DANGERS involved at Pinterest taking place right now with HUGE players not understanding the rules.  Therefore DEAR Reader… please take some time to read the links for more powerful information and learn for yourself how you might be able to use this venue to share your message.  Don't let FEAR take away something that could possibly be fun and profitable if you KNOW and USE the rules found in any copyright situations. 

Pinterest appears to be the latest greatest new Internet venue taking off faster than facebook or google+ during the same initial beta releases.  Inman Next has done several webinars showing how real estate agents can use Pinterest in their business to connect with people.  Follow the Inman link to see the webinar and what they are sharing about Pinterest.  You will find there are good and bad reviews on this social media platform.  If you create your own blog posts, you take your own pictures and know your community and what it has to offer this is the perfect place for you to share that information that YOU create yourself.  You can link to your community websites and pin activities to help the consumer find out more about your neighborhood if you are in the real estate industry.  This activity applies to businesses within a community as well, sharing information that is going on around them.

Pinterest is VISUAL, it's fun and you can spend hours clicking on the photos which link to correctly posted websites where you can learn all about something you are interested in.  The graphics are what stimulate the desire to find out more about the picture and what it represents. Your mission, should you accept it, is to provide beautiful photos so people will want to click through the picture and see what you are selling or providing as valuable content. The click through should go right to your website if you want to promote a business product or service.

The GOOD news is learning is less than an hour investment in time to figure out how Pinterest works and how fun it is. 

The BAD news is you can get in real copyright trouble if you are pinning photos and images that are not yours and have not been approved for pinning… so learning the rules of "proper pinning" is of upmost importance.

Advertising Lawyer Shares How Brands Can Use Pinterest Without Breaking the Law.  He says:

"We're not going to kid you, this risk reduction strategy will significantly limit your ability to pin and re-pin content found on Pinterest to your company's brand page. But unfortunately the way consumers are currently using Pinterest just isn't the same way that your brand will likely be able to use it, given that a brand's commercial use will be much more attractive to potential plaintiffs. Pinterest attempts to limit its own legal liability by providing in its terms that users are only supposed to post or pin content that they own or that they have the right to post. From a practical matter, this may give Pinterest some legal protection, but the same legal protections will not likely protect your brand page since you are directly pinning the images"

Another helpful article share by American Express talks about how a small business can be damaged by Pinterest so reading it is all part of the learning curve which will help you determine whether you want to participate or not based on your own investigations. 

The rest of the Kate Spade pinterest board story.…. I read the post on 11 ways to use pinterest and saw them talk about Kate Spade and how she was usin the boards. Kate Spade did not link to the Martha Stewart post  Pinterest and Safe Pinning!

I went to the boards and found a cute St.Patricks Day Straw in an orange soda.  I was going to pin it and saw the message from Martha Stewart's team letting her know that the pin should link back to their website.  It didn't.  This could be a genuine copyright violation because the Kate Spade team took the graphic without the link back to the original post.  If the big guys are making this mistake consider this a red flag that others will be doing it too and this mistake goes with the territory on the Internet.  As long as YOU are not doing it you should be fine.  The same photo of Martha's Shamrock Straws had been re-blogged on Tumbler 459 times and each person was NOT linking the Martha Stewart graphic to their own websites.  THAT is a NO NO.  Bottom line is to be careful with what you are repinning and making sure it links back to the source and you have the right to re-pin. 

The article 11 huge brands are using Pinterest…..shares:

"1. Showcase your products

Kate Spade does this particularly well, creating mood boards that showcase its products within different themes. 

The label's personality is bright and colorful, which is reflected in the naming of the boards – quite literally. This might just appear to be a naming convention, but the repetition means that the message sticks."

Kate Spade's team got the Martha Stewart Staws from night on the run tumblr where you can see how many people reblogged it on Tumbler not linking to Martha Stewart's blog post by clicking that link.

Advertising Lawyer said:

"We're not going to kid you, this risk reduction strategy will significantly limit your ability to pin and re-pin content found on Pinterest to your company's brand page. But unfortunately the way consumers are currently using Pinterest just isn't the same way that your brand will likely be able to use it, given that a brand's commercial use will be much more attractive to potential plaintiffs. Pinterest attempts to limit its own legal liability by providing in its terms that users are only supposed to post or pin content that they own or that they have the right to post. From a practical matter, this may give Pinterest some legal protection, but the same legal protections will not likely protect your brand page since you are directly pinning the images"

If you want to read more about Pinterest check out my "Everything Pinterest" board with both the good and the bad of what is going on today.

Follow me on Pinterest and let me know your favorite board. I will follow you back!  I have some homework to makes sure that all my pins go back to the original source after doing this research… so if you are just starting make sure your pins are approved and link to the source. 

Practice "Safe pinning" with Pinterest!

ar133153086123509 Pinterest and Safe Pinning!

 

 

Pin It

How Does Your Customer Service Feel?

How Does Your Customer Service Feel?

It has been said: "people remember how you make them feel and not what you say."

No matter what sales or service industry you are in, lessons can be learned from the way Lexus treats it's clients. Leading by example the Stevinson Lexus group of Frederick, Colorado is setting the bar in customer satisfaction.

The opening of the new store in Frederick made me sit up and take notice of how important every single detail is creating the feeling that lasts and generates raving fans!

Making a long story short, our car ownership evolved from the Mercedes family to Lincolns, to the Lexus group over 32 years in real estate and small business consulting. The Lexus story begins with a friend of mine from my life guard days in Thornton, Colorado when I was 16 years old. My friend sold cars for Lexus and kept me on his contact list. His service went as far as ordering our latest SUV over the phone in Colorado and having it delivered to Lake Havasu City, Arizona at the Home Depot parking lot. He took care of every detail including the call for us to meet the driver to take delivery of our new car.

We now live in Williams, Arizona so the closest Lexus dealership is Las Vegas or Phoenix both are about a 3 hour drive from our home. It never bothers us to go to Vegas to have our car serviced as we can meet friends and have fun at the same time. What is consistent about the Lexus dealerships all over the country is the way the team treats the consumer. We can always make an appointment and have a loaner car to be able to do what we need to do while in the big city.

This past October we were in Colorado and I called my friend at Lexus to make a service appointment at the new store in Frederick. Again, as a Lexus owner I am never concerned about the quality of the service as I know it is going to be top quality no matter where I am. Our original sales friend made a move but my new best friend in the service end, Andy Anderson, took over and got us all set up with the loaner car and an orientation of the new store.

The new store in Frederick is amazing. There is a new Mac in the waiting room for customers to use sitting around the big screen or enjoying a roaring fireplace which makes you feel like you are in a 5 star resort. One of the very favorite unique branding tools I found at Stevinson Lexus in their west store was the waterfall faucets in the magnificent bathrooms. The labeled towels and mouthwash are icing on the cake in a Lexus restroom. Many stores have nail boutiques, hair booths and shoe shine stands for the consumer waiting for their car. The coffee bar with fresh pastry, fruit and juice again, make you feel appreciated as a customer.

I created a simple foursquare check in talking about the new store after getting the tour. Within 15 minutes of leaving the store we received a call from our service consultant, Andy Anderson, letting us know that the post on foursquare had been noticed by Lexus corporate and they appreciated our "shout out." Now, think about how I felt as a customer receiving a call about my post on twitter and facebook about the great new store in Frederick, Colorado. I felt like a valued client who meant something to the Lexus organization and I feel like supporting the Lexus team in every way possible.

Do you think we have a mutual admiration society? I think so and am looking forward to going to Stevinson Lexus of Frederick tomorrow for the 5,000 mile service again.

Let's discuss how social media fits into every business today. It' fun and it works!

I can't say enough good things about Lexus and the team at Stevinson in Frederick, Colorado. I hope you will think about a Lexus, go into a showroom, talk to the professionals and create your own team of supporters.

More great Lexus news.  As I posted this to twitter and checked out the @Lexus tweets I see they are giving $5.00 for each tweet with #LexusBigRedBow or sharing on facebook to Toys for Tots so check it out and share the #LexusLove

Thank you Lexus, for showing us the way to exceptional customer service and how to create raving fans.

Lexus sale How Does Your Customer Service Feel?

 

 

Call 1.866.350.7026 for details
or
Click Here

NOW THROUGH JANUARY 3

Connecting The Mobile Marketing Dots!

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Mobile Marketing is a place you need to be and something you need to know about! 

If you have not "connected those dots" you need to meet Susan Rice-Lincoln on Thursday,  November 3, 2011 9:00 a.m. Pacific Time on the Cosmic Cow Pie Blogtalkradio show.  Call into the show on (347) 994-1903 or join is in the chat room.  The more you learn about mobile marketing and where today's eyeballs are the better off you will be in adjusting as the Cosmic Shift Happens™.

Susan Rice-Lincoln is a Mobile and Social Media Marketing Expert and author of "Mastering Web. 2.0." Currently living in France and connecting all over the worldSusan Rice Lincoln Connecting The Mobile Marketing Dots!

Individuals, small businesses and non profit organizations will want to listen to this life changing information.  Susan will be sharing secrets to fund raising using mobile donations.  She will go in detail on M-commerce, mobile websites and show how a little work can make a big difference to increase the bottom line.   

Learn about "talking book marks" and how authors can take advantage of QR Codes in getting their message out. 

"Did you know that there are now more citizens in the United States with a smartphone than people with a university degree?  In 2012, there will be more people with a smartphone than any other kind of mobile phone."

Susan says…" well over half of all social media is now happening over the mobile phone and that the power of mobile to touch people is almost limitless."

In a recent tweet Susan posted: More likely than not, the emails you write today will be read on a mobile phone, not on a PC. For more go to this blog post .

6 elements you need to be sure are included in your mobile marketing program if you want success:

  1. 40% of US smartphone owners compare prices on their mobile device when they are shopping inside a store (HubSpot).  So, the moral is, if your site isn’t optimized for mobile use, you could definitely be missing out on sales. On your mobile site, make sure you put in some ‘mobile magic’ (i.e. the information consumers are most interested in) such as your hours, location and directions.
  2. Email.  Long gone is the world when emails were only read on a PC.  Now a big percentage of emails are being read on mobile phones.  This means that you need to keep the subject line short and make sure that you make your message, brand name, offer and call to action as brief and to the point as possible. Equally, the design of your email should be simple and not too dense.  Don’t forget to include a link to your website (preferably mobile!) or Facebook page.
  3. Invite the visitors to your establishment to get on your mobile list so they can get special coupons.  You might even want to put a sign at your cash register inviting them to do so. Give them a little extra incentive with a savings coupon or special offer.
  4.  Social media is a perfect fit with mobile; almost 50% of social media is consumed on mobile.  Encourage your customers to join you on Twitter or Facebook
  5. Location-based services like Foursquare also work really well with mobile.  Encourage your customers to ‘check in’ to your business by offering a special offer.
  6. Customer reviews are a great way to build your reputation on both location-based services and social media.  Invite people to share their experiences with you whenever possible.

Meet Susan Rice-Lincoln, Thursday,  November 3, 2011 9:00 a.m. Pacific Time on the Cosmic Cow Pie Blogtalkradio show.  Call into the show on (347) 994-1903 or join is in the chat room.

Susan world Connecting The Mobile Marketing Dots!

Connect with Susan Rice-Lincoln around the world! 

website

linkedin

twitter @Masterthenewnet

facebook

Tune in to hear Susan Rice-Lincon discuss going mobile to help attract more clients, money and success.

 

QR Codes: Are You On The Ship? Part 2 of 3

Part 2 of 3 in a series. QR Codes: Are You On The Ship? 

Part 1 of 3 in a series.

                                                         ar131722866009615 QR Codes: Are You On The Ship? Part 2 of 3

First you may be thinking, I have seen those QR Codes and second, why should I care?

QR stands for Quick Response. With the advent of Smartphones there is an exciting phenomena spreading across the world where hyperlinks QR (Quick Response) codes are being used on billboards, business cards, flyer's, t-shirts, store fronts, magazines, merchandise signs in stores and more to give the consumer immediate information about a product or service. 

A consumer points their mobile phone at an eye-catching code and they are automatically taken to a mobile web page with phone numbers, contact details or important messages about the product or service.

If you have a Smartphone and don't have the application you can get it right now at www.i-nigma.mobi  There are many apps you can download but this one is working well for many people.  You can also find it for free in the iPhone app store.  Go to the site on your phone and it will take you to the download for the app…it's that simple to install a QR Code Reader.  Then you just open the app, point it at a code and it takes you immediately to the website or the information.

Social media and technology is changing every single day.  Creating more chaos and Cosmic Cow Pies  in our thinking more than ever before.  Deciphering what will help in our real estate marketing mix and what won't is going to determine our success or failure as the world turns.  Cosmic Shift Happens and what we do to meet the consumer where they are is the ONLY way to navigate the change. 
 
It does not matter what you think or how you are communicating, what matters is how the consumer is behaving and how they are gathering information to make a home purchase or sale.  The real estate professional needs to be on the same playing field with information to connect the home buying and selling dots. 
 
I spent a couple hours on the phone with Erik Goldhar, CEO and founding partner of ClikBrix.com and want to invite you to aar131742865221801 QR Codes: Are You On The Ship? Part 2 of 3 blogtalkradio show that will be like "Carra's Cliff Notes on QR Codes." 
 
Clixbrix is a turnkey Mobile Website and QR Code solution for real estate agents and brokerages. Erik will walk us through the state of the mobile web and the importance for all real estate professionals to make sure they have a website built specifically for mobile devices such as Androids, and iPhones.  Erik will discuss the massive growth of mobile web users and how YOU can make an immediate and engaging connection to your own mobile consumer through the use of tools such as QR Code technology and the best practices that will help you execute your campaigns properly. 

 

 

 

 

 

 

 

Erik will use this opportunity to give each of us a sneak preview of the launch of Clikbrix 2.0! 

There may even be a special bonus for those that tune into the broadcast!

 
 
Knowing statistics on buyer behavior is only part of the valuable information we will be discussing with Erik Goldhar on Tuesday October 18, 2011 at 9:00 a.m. PT on blogtalkradio.  Set a reminder and call into 347-994-1903 or join is in the chat room.  The show will be archived and you can listen later however, the special bonus offer will only be available to live listeners!  

Review of the topics we will be discussing:

  • Maybe you have a QR code and it is not performing for you… 
  • How to set up your phone to read a QR code (described above)
  • What phones can scan a QR code
  • How to set up a site to give information on a specific house
  • Can they be purchased individually
  • Where do you place a QR code
  • What is the best size of a QR code
  • How do you buy stickers with QR codes for signs
  • Is there such a thing as a generic QR code that goes to a website and different homes can be accessed
  • Do you need a QR code for each house
  • What type of notification or reports will and agent or broker receive when someone has scanned the QR code
  • What is the etiquette to contact someone who has scanned your code?  Do you get a phone number?
  • What are the top 3 things any agent should have in reference to QR codes.. how much is it going to cost.

Install the app from www.i-nigma.mobi and see if you can scan these codes.  Just hold your phone up to the box and the phone will scan it automatically and take you to the site. 

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Now taking this QR further.. check out what I found at Michael's! The QR code goes to coupons you will see that you can have a 40% off any regular price item because you are a mobi user. The clerk scans the UPC code on the phone and you are totally green saving 40% at point of sale.

The consumer is already here and the big companies are training people to look for the mobi bonus offerings.

You need to be on this boat! 

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Chili's has affiliated with Heinz Ketchup in going green using plantbottle packaging.  The Bottle itself is educating the consumer about reducing, recycling and reusing materials.  21st century marketing is alive and well on the back of the bottle with a QR code sweepstakes event.  My husband is showing how to scan the code on your smart phone and then when you get to the website there was an opportunity to enter a contest for a trip from the Ketchup bottle.  Think about this and the possibilities as people sit waiting for their meals and now scanning the backs of products on the table to entertain themselves while waiting.  Chili's also has a foursquare check-in bonus of free chips and salsa when you check in so they are setting the bar with the latest in social media and technology to reach the consumer, you can too!

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The Social Media ship is sailing and getting a front row seat with a view from the balcony is not hard.  Just takes a little bit of time to connect all the dots and create a plan and have a resource to learn from on a daily basis. If it seems like you are ready to drown with information overload…… get some help

Join Erik Goldhar on Tuesday October 18, 2011 at 9:00 a.m. PT on Cosmic Cow Pie blogtalkradio.  Set a reminder and call into 347-994-1903 or join is in the chat room.   Remember, there will be a real estate QR code special bonus offer will ONLY available to live listeners!  

Connect with Erik Goldharand ClikBrix

facebook

twitter @erikg1

Google+

clikbrix.com

Get on the Ship of Success….Connect the QR Code Dots and sail away!